Tech Assist
A simple help desk website where users report computer problems, admins assign the right technician, and repair visits are scheduled and tracked clearly.
One workflow for support requests, assignments, and repair visits.
Tech Assist keeps the support process organized from the first user message until the technician finishes the job.
Request support
Users describe the problem, choose priority, add location or device details, and submit a ticket.
Admin triage
Admins review incoming tickets, update status, and decide which technician should handle the job.
Schedule visit
A technician is assigned with a planned date and time so the user knows when help is coming.
Track progress
Tickets move through open, assigned, scheduled, in progress, resolved, and closed states.
Built for three roles.
The system separates access for users, technicians, and admins, so every person sees the tools they need.
User creates a support request
The request includes title, description, priority, category, and location.
Admin assigns the ticket
Admin picks a technician and schedules the visit time.
Technician completes the repair
Progress is updated until the ticket is resolved and closed.
Our duty is to make IT support clear, fast, and accountable.
We help organizations avoid lost requests, unclear technician assignments, and missed repair times by keeping every support job in one organized system.